Rabbit Backpack

What is your delivery fee?

New Zealand Delivery Orders: We charge a non-refundable delivery fee of NZD 10 for orders under NZD 100 and offer free shipping on orders up to and over NZD 100. If your original order is up to and over NZD 100 and get a free shipping, however, you change your mind and return some or all of your orders and the final order is below NZD 100, we shall charge NZD 10 as the delivery fee from the refund. 

Australia Orders: We charge a non-refundable delivery fee of AUD20 for orders under AUD150 and offer free shipping on orders up to and over AUD150. If your original order is up to and over AUD 150 and get a free shipping, however, you change your mind and return some or all of your orders and the final order is below AUD 150, we shall charge AUD 20 as the delivery fee from the refund.

How will you send my order?

All New Zealand orders are sent by CourierPost, Castle Parcels and Post Haste. All of them will deliver during regular business hours, Monday to Friday, excluding public holidays.

Will I need to sign for my parcel?

To provide peace of mind we use a signature required upon delivery service. This means that someone must be at the delivery address to accept the parcel.

What if no one is home to sign for the parcel?

CourierPost, Castle Parcels and Post Haste will leave a “Card to Call” with instructions on how to arrange a redelivery. You can easily book redelivery online.

Do you ship to PO Box addresses?

We’re unable to deliver directly to a PO Box as a signature is required upon delivery by CourierPost, Castle Parcels and Post Haste.

When will I receive my order?

Orders can be expected to take 1-2 business days to process and ship. This is counted from the first business day following the day that you placed your order. 

Processing: Orders usually take 1-2 business days to process before it's shipped.

Shipping: CourierPost, Castle Parcels and Post Haste will then deliver orders in 2-3 business days after shipment. Rural addresses can add 1-3 days to the delivery time.

Updates, package details and tracking links will be sent to you via email. If for any reason we feel that your order may end up delayed you will be contacted via email during the delivery period to keep you updated.

Returns Service
We want you to be happy with your shopping from Happy Kid. If you're not, for any reason, you're welcome to return them.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you don't have your receipt or delivery documents, you can supply us with a credit card or bank statement for proof of purchase. Please remove your payment card number by cutting out the details or by covering the number, then scanning your documents.

Return Process
To start a return, you can contact us at help@happykid.co.nz and let us know what you will be returning, and be sure to include your name and the original order number.

Then, simply ship the items to the address below. Include your name, email address, and original order number with the return.

Rebecca       +64 21 288 2099                                                                          Happy Kid
5 Northbrook Close, Greenhithe, Auckland 0632
NEW ZEALAND

Be sure to pack items well so that they are not damaged during shipment. We recommend insuring the package for the full value of the returned item.

*Note – if you’re returning shoes because they don’t fit, and are unsure of what size you should order, please use our sizing chart for guidance or send/email us your measurements and we will ship you the right size!

We love our Happy Kid family and value your opinion! So if you feel like sharing the reason for your return, please do!! We’d love to hear it!

Refunds
Once we receive the items, we will process the return as quickly as possible, usually within three business days. A credit for the amount of the returned items, not including shipping fees, will be credited to the credit card, debit card, or other account used for the original purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.