Returns Service
We want you to be happy with your shopping from Happy Kid. If you're not, for any reason, you're welcome to return them.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you don't have your receipt or delivery documents, you can supply us with a credit card or bank statement for proof of purchase. Please remove your payment card number by cutting out the details or by covering the number, then scanning your documents.
Return Process
To start a return, you can contact us at help@happykid.co.nz and let us know what you will be returning, and be sure to include your name and the original order number.
Then, simply ship the items to the address below. Include your name, email address, and original order number with the return.
Rebecca +64 21 288 2099 Happy Kid
5 Northbrook Close, Greenhithe, Auckland 0632
NEW ZEALAND
Be sure to pack items well so that they are not damaged during shipment. We recommend insuring the package for the full value of the returned item.
*Note – if you’re returning shoes because they don’t fit, and are unsure of what size you should order, please use our sizing chart for guidance or send/email us your measurements and we will ship you the right size!
We love our Happy Kid family and value your opinion! So if you feel like sharing the reason for your return, please do!! We’d love to hear it!
Refunds
Once we receive the items, we will process the return as quickly as possible, usually within three business days. A credit for the amount of the returned items, not including shipping fees, will be credited to the credit card, debit card, or other account used for the original purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
