What is your delivery fee?
New Zealand Delivery Orders: We charge a non-refundable delivery fee of NZD 10 for orders under NZD 100 and offer free shipping on orders up to and over NZD 100. If your original order is up to and over NZD 100 and get a free shipping, however, you change your mind and return some or all of your orders and the final order is below NZD 100, we shall charge NZD 10 as the delivery fee from the refund.
Australia Orders: We charge a non-refundable delivery fee of AUD20 for orders under AUD150 and offer free shipping on orders up to and over AUD150. If your original order is up to and over AUD 150 and get a free shipping, however, you change your mind and return some or all of your orders and the final order is below AUD 150, we shall charge AUD 20 as the delivery fee from the refund.
How will you send my order?
All New Zealand orders are sent by CourierPost, Castle Parcels and Post Haste. All of them will deliver during regular business hours, Monday to Friday, excluding public holidays.
Will I need to sign for my parcel?
To provide peace of mind we use a signature required upon delivery service. This means that someone must be at the delivery address to accept the parcel.
What if no one is home to sign for the parcel?
CourierPost, Castle Parcels and Post Haste will leave a “Card to Call” with instructions on how to arrange a redelivery. You can easily book redelivery online.
Do you ship to PO Box addresses?
We’re unable to deliver directly to a PO Box as a signature is required upon delivery by CourierPost, Castle Parcels and Post Haste.
When will I receive my order?
Orders can be expected to take 1-2 business days to process and ship. This is counted from the first business day following the day that you placed your order.
Processing: Orders usually take 1-2 business days to process before it's shipped.
Shipping: CourierPost, Castle Parcels and Post Haste will then deliver orders in 2-3 business days after shipment. Rural addresses can add 1-3 days to the delivery time.
Updates, package details and tracking links will be sent to you via email. If for any reason we feel that your order may end up delayed you will be contacted via email during the delivery period to keep you updated.
