What is your delivery fee?
The freight is not fixed, we shall adjust the freight in time according to the actual situation. Since March 18, 2025, our lastest shipping fees are as below:
Auckland Urban NZD6.00
Auckland Rual NZD12.00
North Island Urban NZD10.00
North Island Rual NZD16.00
South Island Urban NZD10.00
South Island Rual NZD16.00
Australia AUD20.00
Please note that the shipping fee is non-refundable.
New Zealand Delivery Orders: You can enjoy the free shipping if your order is up to and over NZD120 or up to and over 200 AUD. However, if you change your mind and return some or all of your orders, and the final order is below NZD120 or AUD200, we shall change a 20% (of invoice value) or NZD20/AUD20 as restocking fee (whichever is greater) at our discretion from the refund.
How will you send my order?
All New Zealand orders are sent by NZ Post, Aramex, Castle Parcels and Post Haste. All of them will deliver during regular business hours, Monday to Friday, excluding public holidays.
Will I need to sign for my parcel?
To provide peace of mind we use a signature required upon delivery service. This means that someone must be at the delivery address to accept the parcel.
What if no one is home to sign for the parcel?
NZ Post, Aramex, Castle Parcels and Post Haste will leave a “Card to Call” with instructions on how to arrange a redelivery. You can easily book redelivery online.
Do you ship to PO Box addresses?
We’re unable to deliver directly to a PO Box as a signature is required upon delivery by NZ Post, Aramex, Castle Parcels and Post Haste.
When will I receive my order?
Orders can be expected to take 1-2 business days to process and ship. This is counted from the first business day following the day that you placed your order.
Processing: Orders usually take 1-2 business days to process before it's shipped.
Shipping: NZ Post, Aramex, Castle Parcels and Post Haste will then deliver orders in 2-3 business days after shipment. Rural addresses can add 1-4 days to the delivery time.
Updates, package details and tracking links will be sent to you via email. If for any reason we feel that your order may end up delayed you will be contacted via email during the delivery period to keep you updated.
